We will accept returns (for refund or exchange) within 30 days under the following guidelines
1. Returned merchandise must be in brand new/unused condition and in its original packaging.
2. Do not return products containing fuel, lithium polymer batteries or other hazardous materials.
3. Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
4. Returns sent COD will not be accepted.
5. Maclan Racing Shop reserves the right to charge a 15% restocking fee on any merchandise returned for credit.
6. If Maclan Racing Shop incurs additional shipping fees as a result of refused or returned shipments, we reserve the right to deduct those amounts from the final return credit.
On orders of $100 or more. Selective items and continental US customers only. Maclan Racing Shop reserves the right for the free shipping method.
We strive to deliver high quality products and work continuously to make every product free from defects. If you feel you have a product that require warranty service, please visit below RMA system to file an RMA.
- Li-Po Batteries
- Hazardous Materials
- ORM-D - Other Restricted Material
- Product contains batteries
Ground shipments of lithium batteries must not be sent to any address in Alaska, Hawaii, Puerto Rico, or destinations on islands such as Avalon, CA. Due to the complication of shipping batteries, we reserve the right to make adjustment in order to meet the latest shipping code of lithium batteries.
As required by PayPal/ Credit Card Merchant, we can only ship orders to PayPal/ Credit Card Merchant verified addresses.
FedEx Money-Back Guarantee
On April 6, 2021, money-back guarantee was reinstated by FedEx for select FedEx Express services for US domestic and US import/export shipments (US payers only). Services include:
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight®
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Freight
The FedEx money-back guarantee for all other FedEx Express®, FedEx Ground®, FedEx Freight® and FedEx Office® services will remain suspended until further notice.